Frequently Asked QuestionsFrequently AskedQuestions

You may initiate returns or exchanges within 14 days of receiving your product, provided the item is unused, unworn, unwashed, free of flaws, and returned in its original packaging with all tags, manuals, warranty cards, freebies, and accessories. Customers are responsible for return shipping costs unless the return is due to a defective product, incorrect item, or an error by Zaya & Muse. Refunds are processed within 5-7 business days after the item is received and inspected. For more details, see our Shipping & Return Policy.

Products that are personalized, customized, or made to order cannot be returned or exchanged unless they are defective or incorrect due to an error by Zaya & Muse.

If your product is damaged upon delivery, please notify us immediately through our Contact Us page. We will assist you in resolving the issue, which may include a return, exchange, or refund, depending on the circumstances. You can also email us at info@zayamuse.com, and we will respond within 48 hours.

Yes, Zaya & Muse welcomes customers from anywhere in the world. Please note that international orders may incur customs duties, import taxes, or clearance fees, which are the customer’s responsibility and not included in the product price or shipping cost.

Once your order is placed, Zaya & Muse prepares and ships it within the estimated timeframe specified on the product page. You will receive updates on your order status, including when it’s shipped and delivered, via email or your account dashboard. We work with trusted delivery partners to ensure timely delivery.

Yes, Zaya & Muse ships internationally. Additional fees such as customs duties or import taxes may apply, which are the customer’s responsibility.

The estimated delivery time for each product is specified on the product page at the time of purchase. You will also receive updates on any delays, if applicable.

Yes, as a registered customer, you can track your order by accessing the 'My Account' drop-down and navigating to the 'Orders' page.

Shipping costs vary by location and are displayed at checkout before you complete your purchase.

You can reach us through our Contact Us page by filling out the inquiry form, and we’ll respond within 1-2 business days. Alternatively, you can email us at info@zayamuse.com, and we’ll get back to you promptly.